Refund policy

Made to order. Every Tickerz piece is embroidered when you order it, so we don't accept returns or exchanges for change of mind, wrong size, or wrong color. Check the size guide on each product page before ordering, and if you're unsure, email support@tickerz.com first and we'll help you pick.

Damaged, defective, or misprinted items. If your order arrives damaged, defective, misprinted, or isn't what you ordered, email support@tickerz.com within 30 days of delivery with your order number and a clear photo of the issue. If approved, we'll send a free replacement or issue a full refund, your choice. You don't need to ship anything back.

Lost packages. If tracking shows your order never arrived, contact us within 30 days of the estimated delivery date and we'll reship or refund.

Custom orders. Custom symbol products are final sale, except for damage, defects, and misprints, which are covered exactly as above.

European Union. Because our products are made to order to your specifications, the EU 14-day right of withdrawal does not apply under Article 16(c) of Directive 2011/83/EU. Damaged, defective, and misprinted items remain fully covered as described above.

Refund timing. Approved refunds go to your original payment method within 5 to 10 business days, depending on your bank. Orders paid in USDC are refunded in USDC.

Do not ship items back without contacting us first. Unauthorized returns can't be processed or refunded.

We want you to actually wear the thing. If something's wrong, tell us and we'll make it right.